A question or a problem? Write to us: hello@nearest.fr. We answer as soon as we can.
Describe your problem in a few lines: we answer by e-mail.
On the sign-in screen, tap “Forgot your password?”. A 6-digit code is e-mailed to you: enter it, then choose a new password. The code works only once and expires after 15 minutes. You need the e-mail address registered on your account — if you don’t receive it, check your spam folder.
Open the animal’s record, then “🤝 Co-manage” → “Invite to co-manage”: the application prepares an invitation link. Send it to the person (by message or e-mail). They open it, create their account or sign in, then tap “Accept co-management”: the animal appears in their list and they can manage it just like you. You can revoke their access at any time.
The application accepts JPEG or PNG photos. On iPhone, photos are often saved as HEIC, which the browser cannot resize: that is what triggers the message “Photo not prepared: try a JPEG or PNG file”. In that case, choose another photo, or convert it to JPEG — for instance by setting the camera to “Most Compatible” (Settings → Camera → Formats).
In the application: Settings (the ⚙️ icon at the top of the screen) → Data management → Delete my account. You confirm with your password, and the account and all its data (animals, weigh-ins, treatments) are permanently erased: this cannot be undone. If you only want to keep a record of an animal that has passed away, choose “Report a passing” instead: the record and the history stay available.
Write to us at hello@nearest.fr, mentioning your username and, if you can, the screen concerned. We will answer.